Information you share
PackagesERP stores your inquiry details and optional business information to review and respond to your request. Newsletter email addresses are stored only when you subscribe.
Cookies and visitor statistics
Necessary cookies protect sessions and forms. The website can remember your language preference and cookie choices. Optional first-party visitor statistics use a random browser identifier, stored as a hash, activity timestamps and an approximate country code. They do not store your IP address or browsing history. Change your choices through Cookie preferences in the footer.
PackGuide and live chat
Before a chat starts, we request your name, email and phone with consent. Your details, conversation, timestamps and optional rating are stored privately for follow-up. The guide uses website knowledge by default. If an AI provider is enabled, your messages, relevant conversation context and public website information are sent to that provider. Ending a chat closes the conversation; it does not delete the stored lead. Working memory expires after two hours and is cleared when a chat ends. Staff can take over an active chat.
Payments and external services
Private billing links may direct you to a configured payment provider. Payment credentials stay with that provider. WhatsApp and external links open services with their own policies. Optional installed tracking providers are described in Cookie preferences.
Your data requests
For access, deletion or newsletter removal, contact support@delloweb.us and identify the email address used in your submission.